Support
Help with the rest timer, purchases and sync, and how to reach us.
Contact
Email hello@abd-dev.at. Please include your device model, Android version and the Setstack version (shown under Settings → About). We usually reply within a few days.
Troubleshooting
The rest timer stops at 3 minutes
On Android 12 and newer, rest timers longer than 3 minutes need the Alarms & reminders permission so the end of your rest can be signalled on time. Until it is granted, rest is capped at 3:00.
In Setstack, open Settings and tap Allow rest timers over 3 minutes, then turn on Allow setting alarms and reminders for Setstack in the system screen that opens.
I don't see the rest timer notification
Check that notifications are allowed for Setstack: in the app, Settings → Notifications shows the status and opens the system settings. Battery savers on some phones can also delay notifications; allowing Setstack to run without battery restrictions can help.
Restore purchases (Pro)
Pro is tied to the Google account you used to buy it in Google Play. On a new or reset device:
- Make sure the Play Store uses the same Google account you bought Pro with.
- Install Setstack and open it with an internet connection. Pro is restored automatically from Google Play.
- If Pro does not appear right away, check your connection, then close and reopen Setstack.
Still missing? Email us the Google Play order number (it starts with "GPA.", in your Google Play receipt). Never send us payment details.
Sync between devices (Pro)
- Cloud sync is part of Setstack Pro and needs to be turned on.
- Use the same account on every device. A guest account exists only on one device; link it to Google (in Settings → Account) to use it on another device.
- Sync needs an internet connection. Workouts logged offline are kept on the device and sync when you are back online.
Cancel a subscription
Open the Play Store, tap your profile picture, then Payments & subscriptions → Subscriptions → Setstack → Cancel subscription. Deleting the app or your account does not cancel a subscription.
Export or back up my data
Go to Settings → Export CSV to save all workouts as a CSV file. Pro users can also turn on cloud backup.